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Hotel Services Associate

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom RBH HOTELS UK LTD Full time
About the Role

We are seeking a highly motivated and flexible individual to join our team as a Guest Services Assistant. As a key member of our hotel team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable stay with us.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues that may arise.
  • Work collaboratively with other departments to ensure seamless delivery of services and a high level of guest satisfaction.
  • Be proactive in identifying and addressing any guest concerns or complaints, escalating issues to management as necessary.
  • Contribute to the maintenance of a clean and welcoming environment, adhering to health and safety standards at all times.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to provide the highest level of service to our guests.
What We Offer
  • A competitive salary and benefits package, including pension and free meals on duty.
  • Opportunities for career development and progression within the company.
  • A fun and supportive work environment, with a team that is passionate about delivering exceptional guest service.
  • Discounted hotel room rates for you and your friends and family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A flexible and adaptable approach, with a willingness to learn and take on new challenges.
  • Computer literate with a professional telephone voice.
  • A passion for delivering exceptional guest service and a commitment to ensuring that our guests have a memorable stay with us.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we would love to hear from you.