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Hotel Operations Manager

1 month ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cliveden House Full time

Hotel Operations Manager - Cliveden House

We are seeking a proactive and experienced Hotel Duty Manager to join our dedicated team at Cliveden House. This pivotal role offers a unique opportunity to ensure exceptional guest experiences.

Key Responsibilities:

  • Lead by example, ensuring all guests receive prompt service and guidance accordingly
  • Embrace a hands-on approach, handling guest inquiries, resolving issues, and ensuring guest satisfaction
  • Demonstrate exceptional organisational skills, managing schedules, and coordinating with various departments
  • Show a commitment to maintaining safety and security
  • Display a keen understanding of hotel operations and a proactive mindset in identifying areas for improvement
  • Be adaptable and quick-thinking, effectively managing unexpected situations and emergencies
  • Prioritise guest satisfaction and consistently strive to exceed expectations to ensure memorable experiences at Cliveden House

What's in it for you?

  • Monthly service charge
  • 29 days of annual leave, including bank holidays
  • Regular team gatherings and appreciation events
  • Complimentary team meals
  • Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
  • Exclusive team rates with Relais & Chateaux properties worldwide
  • Exclusive team rates with London & Regional properties worldwide
  • Discounts on spa treatments and products
  • Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
  • Special gifts based on length of service
  • Team referral programme
  • Health cash plan
  • Participation in the cycle-to-work scheme
  • Access to our employee assistance programme
  • ...and so much more.

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you.