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Aircraft Maintenance Sales and Customer Support Specialist
2 months ago
This is a permanent role with HR GO PLC, a recruitment agency supporting the UK Aviation industry.
Main Responsibilities:- Act as the primary point of contact for Line and Aircraft on Ground (AOG) maintenance services, managing customer enquiries and preparing competitive quotations.
- Drive sales by coordinating internal teams to ensure smooth execution of maintenance, and up-sell additional services during downtime.
- Monitor live data on estimated versus actual hours worked, correct ambiguous bookings, and ensure customer approvals and maximise revenue.
- Ensure organised handovers of quotations/work order authorisations to internal departments, and participate in production and planning meetings.
- Liaise with the Sales Department to provide information or leads that can assist with business development.
- Experience surrounding the maintenance of business jets, including line, base, engineering, and quality processes.
- Demonstrated experience in a commercial or sales role ideally within the aviation sector.
- Excellent relationship-building and communication skills.
- Proficient in CRM software, Microsoft Office, and financial tracking tools.
- Strong attention to detail with the capability to manage multiple tasks simultaneously.
- Customer-focused with an understanding of urgency, (e.g. AOG situations).
- Ability to work effectively in a fast-paced, collaborative environment.
- Proven experience with cost evaluation and ensuring accurate invoicing.
The language for this role is English.