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Operations Manager
2 months ago
Job Title: Operations Supervisor
Company: Arriva Bus
Job Summary:
We are seeking an experienced Operations Supervisor to join our team at Arriva Bus. As an Operations Supervisor, you will be responsible for ensuring the smooth operation of our bus services, including allocating duties to staff, managing day-to-day operational systems, and maintaining high-quality standards.
Key Responsibilities:
- Allocate duties to enable all staff to have the necessary training and development to perform to their optimum capability.
- Create an open culture of trust and honesty, inspiring and motivating employees to be proud to work for Arriva.
- Ensure adequate recording of absence and that drivers adhere to policy and procedures.
- Respond to customers in a positive, understanding, and friendly manner, providing as much information as possible to answer customer enquiries.
- Ensure complaints are answered in a timely manner and fully investigated with appropriate actions taken to prevent a reoccurrence.
- Effectively manage the day-to-day operational systems, including DAS, Hacon, and EP Morris.
- Ensure drivers report for work on time, are fully briefed on the latest communications, and are allocated the specific vehicle to take out on service.
- Ensure that drivers present themselves for duty wearing the correct uniform in the correct manner.
- Ensure all duties are fully staffed.
- Accurately record lost mileage on service disruptions and enter on the system.
- Liaise with the Engineering Department to ensure vehicle availability and progressing vehicle issues.
- Ensure correct hours are recorded daily on the computer/wages system.
- Monitor quality standards as defined by Arriva KPIs and local business objectives.
- Maintain the depot and Bus Station within legal and statutory requirements.
- Communicate with Trade Union reps as necessary.
Requirements:
To be successful in this role, you will need:
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience in a similar role or industry.
- Knowledge of transportation operations and management.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
