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Parts Advisor
2 months ago
About the Role:
We are seeking a highly skilled and motivated Parts Advisor to join our team at Premier Recruitment Solutions. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate ordering and stock management, and facilitating the safe return of old exchange units and warranty items.
Key Responsibilities:
- Customer Service Excellence: Handle customer enquiries promptly and courteously, promoting the benefits of available products and services, and adhering to trading terms, discounts, and payment handling procedures.
- Accurate Ordering and Stock Management: Ensure accurate ordering, checking, and location of all parts, and report any stock discrepancies or damage to the Service Manager.
- Returns Management: Facilitate the safe return of old exchange units and warranty items, ensuring they are clean, fluid-free, and ready for credit return with the necessary paperwork.
- Damage Prevention: Manage chargeable items correctly to avoid damage and ensure timely return.
- Packing and Dispatch: Pack and load parts properly to prevent damage or loss, and organise dispatch via van delivery or postal/carrier services.
- Relationship Management: Maintain strong relationships with internal and external customers and update prospect records as necessary.
About You:
We are looking for a highly organised and detail-oriented individual with excellent communication skills and a passion for automotive parts. As a successful candidate, you will have:
- Organisational Skills: Ability to plan, organise, and meet work deadlines effectively.
- Quick Information Processing: Ability to quickly assimilate information and provide considered responses.
- Attention to Detail: Commitment to maintaining high-quality, accurate work.
- Strong Customer Service: Dedication to delivering excellent customer service, with the ability to understand and meet customer needs effectively.
- Technical Expertise: A technical qualification or proven experience in working with vehicle parts. (Desirable but not essential)
- Effective Communication: Strong communication skills for managing team interactions and external customer relationships.
- Digital Literacy: Proficiency in PC and web applications.
Working Hours:
We offer a competitive salary and a range of benefits, including comprehensive health benefits, employee discounts, professional development opportunities, and a generous holiday and leave policy.
If you are a motivated and customer-focused individual with a passion for automotive parts, we encourage you to apply for this exciting opportunity.
