Department Lead

2 months ago


London, Greater London, United Kingdom NEXT Full time

About This Role

As a Department Lead at NEXT, you'll play a vital role in driving the success of our store and fostering a high-performing team environment. You'll be responsible for delivering exceptional customer experiences, managing daily operations, and contributing to overall sales growth.

Your Responsibilities

  • Customer Experience: Provide outstanding customer service by assisting customers with product selection, addressing inquiries, and ensuring a positive shopping experience.
  • Team Leadership: Motivate and guide your team members, providing clear direction, support, and feedback to ensure they achieve their goals.
  • Sales Performance: Contribute to achieving store sales targets by driving product knowledge, promoting special offers, and implementing effective sales strategies.
  • Operational Excellence: Maintain high standards of visual merchandising, stock management, loss prevention, and adherence to company procedures.
  • Communication & Collaboration: Foster open communication with your team, store management, and other departments to ensure smooth operations and a cohesive work environment.

About You

You possess a passion for retail and a proven track record of success in a fast-paced environment. You are a natural leader with excellent communication, interpersonal, and problem-solving skills.

Your ability to build strong relationships with customers and team members will be key to your success in this role.


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