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Telecoms Engineer
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Full timeWe are seeking a highly skilled Telecoms Engineer to join our team at Michael Page. As a 3rd line Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, working closely with our customer-facing teams to resolve complex technical issues. Your expertise in Mitel products, including MiVoice Business, MiContact...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Full timeWe are seeking a highly skilled Telecoms Engineer to join our team at Michael Page. As a 3rd line Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, working closely with our customer-facing teams to resolve complex technical issues. Your expertise in Mitel products, including MiVoice Business, MiContact...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Technology Full timeJob Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Technology Full timeJob Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Technology Full timeJob Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Technology Full timeJob Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Technology Full timeJob Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...
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Telecoms Engineer
1 month ago
Bristol, Bristol, United Kingdom Michael Page Technology Full timeJob Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...
Telecoms Engineer
2 months ago
We are seeking a highly skilled Telecoms Engineer to join our team at Michael Page Technology. As a 3rd line Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecommunications systems are running smoothly and efficiently.
About the Role
- Provide technical support to clients via phone, email, or ticketing systems, resolving complex technical issues and maintaining a high level of customer satisfaction.
- Conduct proactive monitoring of client systems to identify and prevent technical issues, ensuring minimal downtime and maximum productivity.
- Maintain in-depth knowledge of telecommunications products and services, staying up-to-date with industry standards and best practices.
- Run diagnostics and troubleshoot complex technical issues, documenting resolutions and maintaining accurate records.
- Participate in root-cause analysis and provide recommendations to solve identified problems, ensuring continuous improvement of our services.
- Identify trends in technical issues and proactively recommend solutions to mitigate them, enhancing our clients' overall experience.
- Provide on-site support to clients as required, ensuring seamless delivery of our services.
- Manage priority escalations in a customer-facing environment, maintaining a high level of professionalism and expertise.
About You
- 3rd line exposure on Mitel products, with extensive experience in MiVoice Business, MiContact Center, and other related technologies.
- Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging, and VoIP signalling.
- Experience with a range of tools and products, including Mitel, 3CX, Unify, NuPoint Messenger, MS Teams, and others.
- Strong communication skills, with the ability to present complex technical information in a clear and concise manner.
- Customer-centric approach, with a focus on rapport and relationship building.
- Full clean driving license.
What We Offer
- Annual salary of £45,000-£50,000 per annum.
- Additional earning opportunities through overtime and on-call arrangements.
- Comprehensive company benefits, including health cover, pension, and more.
- Company vehicle.
- A supportive and innovative work culture, with opportunities for progression and growth.
- The chance to work in a company that values technology and innovation.