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    Bristol, Bristol, United Kingdom Michael Page Full time

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    1 month ago


    Bristol, Bristol, United Kingdom Michael Page Technology Full time

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    Bristol, Bristol, United Kingdom Michael Page Technology Full time

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  • Telecoms Engineer

    1 month ago


    Bristol, Bristol, United Kingdom Michael Page Technology Full time

    Job Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...

  • Telecoms Engineer

    1 month ago


    Bristol, Bristol, United Kingdom Michael Page Technology Full time

    Job Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...

  • Telecoms Engineer

    1 month ago


    Bristol, Bristol, United Kingdom Michael Page Technology Full time

    Job Title: Third Line Support Telecoms EngineerWe are seeking a highly skilled and customer-centric Telecoms Engineer to join our team. As a Third Line Support Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecoms systems are running smoothly and efficiently.Key Responsibilities:Provide...

Telecoms Engineer

2 months ago


Bristol, Bristol, United Kingdom Michael Page Technology Full time
Job Description

We are seeking a highly skilled Telecoms Engineer to join our team at Michael Page Technology. As a 3rd line Telecoms Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their telecommunications systems are running smoothly and efficiently.

About the Role

  • Provide technical support to clients via phone, email, or ticketing systems, resolving complex technical issues and maintaining a high level of customer satisfaction.
  • Conduct proactive monitoring of client systems to identify and prevent technical issues, ensuring minimal downtime and maximum productivity.
  • Maintain in-depth knowledge of telecommunications products and services, staying up-to-date with industry standards and best practices.
  • Run diagnostics and troubleshoot complex technical issues, documenting resolutions and maintaining accurate records.
  • Participate in root-cause analysis and provide recommendations to solve identified problems, ensuring continuous improvement of our services.
  • Identify trends in technical issues and proactively recommend solutions to mitigate them, enhancing our clients' overall experience.
  • Provide on-site support to clients as required, ensuring seamless delivery of our services.
  • Manage priority escalations in a customer-facing environment, maintaining a high level of professionalism and expertise.

About You

  • 3rd line exposure on Mitel products, with extensive experience in MiVoice Business, MiContact Center, and other related technologies.
  • Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging, and VoIP signalling.
  • Experience with a range of tools and products, including Mitel, 3CX, Unify, NuPoint Messenger, MS Teams, and others.
  • Strong communication skills, with the ability to present complex technical information in a clear and concise manner.
  • Customer-centric approach, with a focus on rapport and relationship building.
  • Full clean driving license.

What We Offer

  • Annual salary of £45,000-£50,000 per annum.
  • Additional earning opportunities through overtime and on-call arrangements.
  • Comprehensive company benefits, including health cover, pension, and more.
  • Company vehicle.
  • A supportive and innovative work culture, with opportunities for progression and growth.
  • The chance to work in a company that values technology and innovation.