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Customer Service Representative

2 months ago

Aberdeen, Aberdeen City, United Kingdom MSX International Inc. Full time

At MSX International Inc., we empower movers and makers to thrive in an ever-changing world by harnessing our expertise and creativity to deliver exceptional service powered by technology and innovative solutions.

The Jaguar Land Rover Customer Service Specialist will contribute to our well-performing Chat customer service, adding value to our customers.

The Role

We're undergoing a technology transformation, so we need to resource our UK CRC to support the increased chat demand. You will support customers on multiple channels, including Chat and Social Media.

As part of this role, the JLR Customer Service Specialist will:

  • Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

What You'll Achieve in Your First 90-Days

  • Attend our corporate induction
  • Be introduced to our Purpose, Vision, and Mission
  • Learn our Values and Behaviours and embed them into your role
  • Be set goals and objectives aligned to the MSX strategy
  • Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar)

About You

This is an excellent opportunity for a technically confident individual who can hit the ground running and has great interpersonal and communications skills.

Our ideal JLR Customer Service Specialist will have:

  • Good problem-solving skills and communication skills.
  • Basic knowledge of PC and MS Office – Excel, PowerPoint, etc.
  • A keen interest in technology, keeping abreast of advances and news.

What We Offer

  • Up to 28,000 GBP
  • Paid business mileage
  • Annual leave days per year + bank holidays
  • Company contributory pension plan

Working Pattern and Location

  • 40 hours per week
  • 6-month fixed contract
  • Tuesday and Wednesday in office – Monday, Thursday, and Friday Home Office
  • Shifts: 8.00
  • Location: Whitley, Coventry

About MSX International Inc.

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry-leading expertise that spans:

  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions

The MSX International Inc. Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX International Inc. Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSX International Inc. Vision

To enhance every journey in the world of mobility