Customer Experience Team Lead

3 weeks ago

Leigh, Wigan, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Team Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our leadership team, you will be responsible for leading and inspiring a management team and department to deliver exceptional customer experiences.

As a Customer Experience Team Manager, you will have clear accountability, realistic expectations, and structured support. You will work closely with the Store Manager to set the direction of travel in your area for the next 1-3 months, ensuring that your team is equipped to deliver a world-class customer experience.

Key Responsibilities
  • Coach, motivate, and guide your managers to work as a productive team, building their capabilities and leading them through change.
  • Help your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities.
  • Make decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager.
What We Offer
  • Salary will be dependent upon your experience as well as the store size, complexity, and location.
  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every payday.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity, and paternity leave.
  • Pension – we'll match 4-7% of your pension contributions.
  • Sainsbury's share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
About You

We are looking for a motivated and dedicated individual who is passionate about customer service. You may currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you're looking for a new challenge after a career break or transferring from another big store retail environment or another sector.

What matters most is you – that you're motivated to develop, dedicated to bringing out the best in others, and, like all of us, passionate about customer service.

Join Our Team

As one of our Lead Managers, you could move into a Deputy Store Manager or Store Manager role with us. You'll also be well placed for a leadership challenge in head office or across the Sainsbury's family.

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