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Events Coordination Specialist
2 months ago
Be Yourself - Be Leonardo
At Leonardo Royal Hotel St Paul's, we are seeking a dedicated Cluster Meeting & Events Sales Co-ordinator to enhance our exceptional team in the Meetings and Events sector. We value an enthusiastic, authentic, and approachable individual who thrives in the hospitality environment and is committed to delivering outstanding service to our guests, ensuring they have a remarkable experience with us.
As a Cluster Meeting & Events Sales Co-ordinator, your responsibilities will include:
Key Responsibilities:
- Overseeing all facets of the Meetings & Events department.
- Maximizing profitability through effective cost management and supplier negotiations.
- Upholding consistent service standards to guarantee guest satisfaction while fostering a work atmosphere that aligns with our organizational values.
What We Expect From You:
- Self-motivated and confident in all guest interactions.
- Ability to prioritize tasks and delegate effectively while providing training and support to team members.
- Courteous demeanor with a focus on delivering a consistently high standard of service.
- Detail-oriented with a strong commitment to maintaining standards.
- Capability to multitask in a dynamic and fast-paced environment.
Your Role Will Involve:
- Managing all inquiries related to meetings and events, whether received via email, phone, or in person.
- Updating relevant systems with accurate information and generating reports to track progress and opportunities.
- Ensuring timely distribution of function sheets to appropriate departments, with careful attention to detail.
- Handling daily conference billing and addressing any queries regarding charges.
- Coordinating brochure requests and ensuring all client information is dispatched promptly.
- Maintaining organized files for confirmations and relevant documentation.
- Participating in weekly revenue and operations meetings, ensuring all figures are current.
- Identifying and pursuing new sales leads with the support of the Sales Manager.
- Addressing complaints in a friendly and efficient manner to ensure guest satisfaction.
- Leading site inspections professionally and effectively.
- Being knowledgeable about sister hotels for potential cross-selling opportunities.
- Implementing the company's customer relations policy and communicating hotel services to guests.
- Maintaining high standards of personal presentation at all times.
- Engaging in training and personal development activities aimed at enhancing performance.
- Adhering to standard operating procedures for the department.
- Ensuring work areas are tidy and safe, reporting any hazards or incidents to management.
Why Work With Us: Experience practical training, development, and career progression within a dynamic and rapidly growing organization. If you aspire to build a career in hospitality, we offer excellent programs to support your journey towards a fulfilling and successful career.
Benefits of Joining Our Team:
- Diverse and engaging work environment - no two days are alike.
- Flexible working hours to promote a healthy work-life balance.
- Collaborating with friendly colleagues in a positive workplace culture.
- Celebrating milestones with birthday cards and recognition.
- Opportunities for career development across various locations.
- Smart uniform provided.
- Complimentary meals during shifts.
- Monthly team engagement activities for a fun workplace atmosphere.
- Annual charity event to support our communities.
- Extensive training courses available for personal growth.
- Employee of the Month recognition with bonuses.
- Leo Points program for redeemable rewards.
- Discounted rates for hotel stays for employees and their friends and family.
- 28 days of holiday entitlement, increasing with service.
- Comprehensive benefits package including pension scheme and wellbeing support.
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