Electrical Support Specialist

4 weeks ago


Caerphilly, United Kingdom Resourcing Group Full time
Position Overview

We are seeking to appoint a dedicated Aftercare Technical Advisor who will oversee post-sales responsibilities associated with product warranties and technical assistance.

Key Responsibilities:

Assist clients and service technicians in the prompt resolution of product and system-related technical inquiries or warranty requests via telephone and email, adhering to established timelines and ensuring customer satisfaction.

Accurately diagnose technical issues related to warranty claims, product installations, and commissioning, managing the resolution process effectively.

Offer technical guidance and support to clients and team members to guarantee the appropriate application and functioning of products.

Required Skills:

  • Expertise in electrical and mechanical applications, as well as control systems
  • Proven diagnostic and problem-solving skills in a technical setting
  • Experience with industrial 3-phase motors, AC/DC drives, direct-on-line starting methods, motor insulation testing, controls, and field wiring diagnostics
  • Background in a technical customer service role
  • Ability to interact professionally and tactfully with clients in various situations
  • Exceptional customer service and communication abilities, both verbal and written
  • Capability to negotiate and influence results
  • Proficient in computer applications
  • Relevant qualifications

A minimum of HND/Degree level or equivalent experience in a technical after-sales context, electrical/mechanical engineering, or a related field.

Benefits:

  • The company provides a remarkable working environment with excellent benefits, including:
  • A pension scheme where the company matches contributions up to 8% of salary
  • Complimentary life insurance equivalent to 5 times annual earnings
  • Share save scheme offering discounted share purchase options
  • 25 days of annual leave plus bank holidays (totaling 33 days), with 4 days allocated for the Christmas shutdown
  • Subsidized staff canteen
  • Standard working hours are Monday to Thursday from 09:00 to 17:00 and Friday from 09:00 to 16:30, including a one-hour lunch break
  • A 6-month standard probationary period
  • Drug and alcohol testing as a standard part of the recruitment process
  • Valid driver's license required.

JBRP1_UKTJ



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