Electrical Technical Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Electrical Technical Support Specialist to join our team at Focus Resourcing Group. As an Electrical Technical Support Specialist, you will be responsible for providing technical assistance and advice to customers and colleagues to ensure the correct product application and operation.
Key Responsibilities:
- Support customers and service engineers in the swift resolution of product and system-related technical enquiries or warranty claims.
- Make accurate diagnoses of technical queries relating to warranty claims, product installations, and commissioning.
- Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation.
- Develop and maintain a thorough knowledge of electrical, mechanical applications, and controls systems.
- Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
- Knowledge of electrical, mechanical applications, and controls systems.
- Diagnostic and problem-solving experience in a technical environment.
- Electrical experience preferably with industrial 3-phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics.
- Experience of a technical customer service environment.
- An ability to deal professionally and tactfully with customers in all situations.
- Excellent customer service and communication skills both verbal and written.
- Ability to negotiate and influence outcomes.
- Computer literate.
- HND/Degree standard or with equivalent experience within a technical after-sales environment, electrical/mechanical, engineering, or related industry.
Benefits:
- Company offers an excellent working environment with superb benefits.
- Company pension scheme - the company will double your pension contributions to a max of 8% of salary.
- Free Life assurance of 5 x P60 earnings.
- Share save scheme - discounted share purchase plan.
- 25 days holiday & bank holidays (33 days) - 4 days needed for Christmas shut down.
- Subsidised staff canteen.
- Working hours are Mon - Thurs 09:00 - 17:00 and Fri 09:00 - 16:30 with hour lunch break each day.
- 6-month standard probationary period.
- Drug & Alcohol testing standard part of recruitment process.
- Car driver.
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