Cloud Services Technician

1 week ago

York, York City, United Kingdom boxxe Full time

About the Role

The Systems Support Engineer at boxxe plays a vital part in the Secure Services Team, responsible for managing and providing support across various technologies such as public and private clouds, networking, and systems infrastructure. This role involves delivering top-tier proactive and reactive support to managed service customers, configuring and maintaining systems, mentoring less experienced engineers, and ensuring high availability of infrastructure.

Key Responsibilities

  • Administer and maintain computer networks, systems software, applications, and hardware configurations across diverse customer environments.
  • Oversee, maintain, and patch Azure Stack Systems.
  • Execute disaster recovery operations and data backups as needed.
  • Troubleshoot and resolve issues with hardware, software, and network systems.
  • Monitor system performance proactively, making adjustments to optimize efficiency.
  • Manage system and infrastructure monitoring for customers, ensuring high availability.
  • Implement security, backup, resilience, and disaster recovery strategies.
  • Develop and update user guides and knowledge-based articles to enhance system efficiency and reduce manual intervention.
  • Collaborate with vendors and boxxe technical staff to resolve problems.
  • Participate in the after-hours on-call rotation.

Requirements

  • Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
  • Good cloud knowledge, preferably in Azure/Azure Stack.
  • Experience with virtualization and containerization (e.g., VMware, Hyper-V).
  • Experience with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG etc.).
  • Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP.
  • Experience of typical enterprise level hardware vendor solutions (e.g., Compute, Storage, LAN, WLAN, EUC).
  • Experience of producing quality support documentation.
  • Desirable vendors certifications include: CCNA, MCSA, VCP or similar.

About boxxe

At boxxe, we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.

boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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