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Field Service Technician
2 months ago
Join our team at KYOCERA Document Solutions UK as a Field Service Technician and take on a challenging role that requires technical expertise and excellent communication skills.
About the Role:We are seeking a highly skilled and motivated individual to provide technical assistance to our Managed Document Services accounts. As a Field Service Technician, you will be responsible for investigating and rectifying faults, performing routine maintenance, and providing support during installations.
Main Responsibilities:- Provide technical assistance to assigned accounts within specified timescales
- Effectively investigate and rectify faults reported by customers and channel partners
- Perform routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with Service Level Agreements (SLAs) relating to assigned accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Build relationships with key stakeholders within assigned accounts
- Ensure stock levels are maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
- Full UK driving license required
- Previous experience of working in a field technical support environment, preferably within the MFP/copier/print arena
- City & Guilds or similar qualification
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first-class customer service
- Competitive salary
- 25 days holiday (plus statutory bank holidays) - 1 extra day after 5 years
- A company car + fuel card
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Lifeworks - Access to discounts / perks
- EyeCare - Access to money off for glasses and sight test
The values that underpin the Kyocera Group are the 5 C's - Communication, Courage, Commitment, Cooperation, and Consciousness. We expect our employees to live by these values and carry out their work fairly and honourably, respecting people, our work as a business, and both our local and global community.