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Field Service Technician

2 months ago


Cardiff, Cardiff, United Kingdom KYOCERA Document Solutions UK Full time
Job Title: Field Service Technician

Join our team at KYOCERA Document Solutions UK as a Field Service Technician and take on a challenging role that requires technical expertise and excellent communication skills.

About the Role:

We are seeking a highly skilled and motivated individual to provide technical assistance to our Managed Document Services accounts. As a Field Service Technician, you will be responsible for investigating and rectifying faults, performing routine maintenance, and providing support during installations.

Main Responsibilities:
  • Provide technical assistance to assigned accounts within specified timescales
  • Effectively investigate and rectify faults reported by customers and channel partners
  • Perform routine maintenance and modifications/updates as required
  • Provide support during installations
  • Understand and be fully conversant with Service Level Agreements (SLAs) relating to assigned accounts
  • Understand solutions in use and be able to carry out basic fault finding
  • Back up colleagues when necessary
  • Log call details using the call logging system within agreed timescales
  • Report reoccurring faults to enable proactive management of such faults
  • Share expertise and technical information with team members
  • Build relationships with key stakeholders within assigned accounts
  • Ensure stock levels are maintained at specified levels
  • Attend product courses as requested to ensure knowledge base sufficient for job role
Requirements:
  • Full UK driving license required
  • Previous experience of working in a field technical support environment, preferably within the MFP/copier/print arena
  • City & Guilds or similar qualification
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
  • Excellent communication and interpersonal skills to ensure first-class customer service
What We Offer:
  • Competitive salary
  • 25 days holiday (plus statutory bank holidays) - 1 extra day after 5 years
  • A company car + fuel card
  • A buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee
  • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
  • Lifeworks - Access to discounts / perks
  • EyeCare - Access to money off for glasses and sight test
Our Values:

The values that underpin the Kyocera Group are the 5 C's - Communication, Courage, Commitment, Cooperation, and Consciousness. We expect our employees to live by these values and carry out their work fairly and honourably, respecting people, our work as a business, and both our local and global community.