Aftersales Service Technician
3 weeks ago
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position.
Department: Water & Energy
Reporting to: GB Wastewater Engineer Manager
Location: Based in Cardiff/Newport or Gloucestershire (CF/NP or GL Areas), Various locations GB
The Service Engineer is a customer-facing role that requires strong communication and technical skills, as well as a sound understanding of customer care and the systems operated by the company. The successful candidate will be responsible for the safe and timely delivery of work allocated to them, reporting back as directed by company procedures that work has been completed satisfactorily and to the satisfaction of the customer and the company.
Key Responsibilities- Obtain tasks using PDA software as provided and trained to use.
- Advise line manager and scheduling department immediately if you have a problem getting to a job allocated to ensure customer is informed and advised why this event has occurred.
- Ensure customers are contacted first thing with ETA and kept up to date of any delays.
- Carry out a visual risk assessment on each job as required and raise any concerns with line manager.
- Provide feedback on parts used in line with procedures to complete a task ensuring at all times parts are pre-paid when dealing with an end-user.
- Deliver good customer service at all times and discuss with the customer on all recommendations onsite including service plans and upgrade options and note these on your report.
- Carry out monthly stock takes on van stock or stock stored at lockups.
- Carry out on-the-job training as directed by your line manager and partake in personal training courses as required.
- Liaise with customers on site as required and keep them abreast of any issues/updates on their expectations and seek office involvement where additional unforeseen costs will require payment.
- Ensure all company property and vehicles are maintained in line with company policy.
- Report and carry out any other requests required of your line manager as may arise in the normal course of business.
- Have at least 1 year electrical or mechanical engineering experience and be electrically competent.
- Physically fit to do the required job. A medical may be required.
- Hold a Clean Driving Licence and undertake a driving licence check.
- Have some experience working in a similar role/environment.
- IT literate, especially on MS products and preferably in the use of a PDA reporting system or service-based reporting package.
- Proven ability to fault-find in a range of demanding environments.
Salary base £28k - £31k (Can go to £32k if they have experience).
£100 a month full attendance bonus.
Up to an additional £100 per month on additional sales leads bonus.
Company van and tablet provided.
Bonus: (subject to business achieving performance targets).
Leave: 33 days (including bank holidays).
Pension: 5%.
Company smart save (discounts).
Gym discounts.
Free eye tests and money towards glasses.
Cycle to Work Scheme.
Employee Assistance Programme giving you immediate access to support from specialist professionals. Get help with all of life's questions, issues, and concerns with LifeWorks. This service provides 24/7, 365 days a year.
Smart Health, the new virtual health service from AIG Life, is available to you and your immediate family (children up to the age of 21 years). The service provides everybody with the opportunity to easily manage their health and wellbeing so that you too can live a long and healthy life. This includes 24/7 GP services.
Life Assurance - You are covered by the company's life assurance policy in the event of your death whilst in service, four times your basic gross salary will be payable.
Referral Bonus - Refer a friend for an open vacancy with us and receive a financial reward of £500 (£250 received at 3 months, £250 at 6 months).
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