Pension Administrator

1 month ago


Liverpool, Liverpool, United Kingdom Equiniti Full time
Role Summary

We are seeking a highly motivated and customer-focused individual to join our dynamic Enquiry Centre team as a Telephony Based Pensions Administrator. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK.

As a key member of our team, you will be the first point of contact for our callers, discussing everything from joining the pension scheme to retirement and beyond. You will have the opportunity to provide exceptional customer service and make a real difference in the lives of our members.

Key Responsibilities
  • Provide excellent customer service and communication skills
  • Resolve members' telephone enquiries based on a competent working knowledge of the pension schemes
  • Excellent attendance and time-keeping
  • GCSE (or equivalent) Maths and English Grade C or above
  • Ability to form good working relationships
  • Applicants must have resided in the UK for at least 5 years
What We Offer
  • 28 days holiday + Bank Holidays
  • Buy up to 3 additional days annual leave
  • Annual performance related bonus
  • Eye Care Vouchers
  • Life Assurance
  • MyCSP Discount- 7.5% off major retailers
  • Possible annual dividend
  • Travel Season Ticket Advance Payment
  • Pension Scheme - matching up to 10% contribution
  • Scope for a more varied role as experience is gained

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.



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