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SHEQ Lead

2 months ago


Luton, Luton, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time

As the SHEQ Lead, you will oversee the establishment and upkeep of a robust Safety, Health, Environmental, and Quality (SHEQ) ethos across the service connections team.

Your role will involve ensuring the successful execution of management strategies and action plans that not only meet but exceed client expectations, while also minimizing incidents, injuries, work-related illnesses, and damage to infrastructure. You will play a crucial part in enhancing driver behavior to mitigate traffic-related incidents.


Key Responsibilities:


Foster a culture of quality by promoting a right-first-time approach in service connections, taking a leadership stance when non-conformities arise to drive continuous improvement.

Encourage sustainable practices throughout our operations, consistently seeking to innovate and implement eco-friendly processes across our supply chain and fibre installation activities, with a focus on:

• Reducing carbon emissions in our operations and client services

• Enhancing environmental performance

• Adopting industry-leading standards

• Monitoring and managing sustainability and environmental risks

Overview of Duties:

Develop and manage a framework that nurtures an organizational culture committed to an incident-free environment.


Continuously assess and review current, new, and forthcoming safety, health, and environmental regulations, ensuring the organization adheres to legal requirements through effective systems and procedures.

Implement the business management system and relevant processes aimed at enhancing safety, health, environmental, and quality performance.

Identify and document any deficiencies in processes, competencies, and systems, utilizing the appropriate change request protocols.

Maintain and update the business, contract, and workstream risk registers.

Execute the annual SHEQ-specific targets and objectives to promote ongoing improvement.

Engage in and facilitate external audits and verification processes for company accreditations.

Participate in applications for external awards, gathering and organizing relevant evidence throughout the year.


Drive continuous improvement initiatives to uphold the highest standards of safe working practices, elevate SHEQ awareness, and ensure the quality of all products and services delivered.


Collaborate proactively with the senior leadership team, managers, and other key stakeholders to maintain a program of continuous improvement.


Provide essential support, advice, and guidance to ensure compliance with CDM regulations, ensuring that competent resources are appointed to fulfill designated duty holder roles within your area of responsibility.

Manage SHEQ performance against established targets, identify trends, and leverage opportunities for enhancement.

Oversee the effective management of SHEQ Advisors and Coordinators.


Guide and mentor SHEQ personnel to support their professional growth in line with industry-recognized competency frameworks (e.g., IOSH).

Conduct quarterly one-on-one reviews with your team.


Ensure that company applications are utilized to effectively manage operational risks and that compliance is monitored and enforced.


Deliver a comprehensive second-party assurance program in accordance with the published audit schedule, employing both proactive and reactive monitoring to identify areas for improvement.

Analyze and identify root causes of non-conformities, implementing corrective actions to prevent recurrence.

Collaborate with broader divisions as necessary to share best practices and ensure the achievement of relevant targets and objectives.

Manage and communicate client-specific build and SHEQ standards and specifications.


Provide effective management and implementation of controls to mitigate risks associated with working in and around occupied commercial and residential properties.

Support operational teams with client-related SHEQ enhancement initiatives.

Generate SHEQ performance reports as required by clients, divisional, and group functions, and present findings in meetings as necessary.

Ensure effective management of SHEQ Coordinators to guarantee a fully competent workforce.

Work closely with the internal SMART Awards accreditation team to ensure compliance with fully accredited workforce matrices.

Ensure all personnel undergo the necessary induction and onboarding processes before commencing work.


Manage the collection and reporting of Scope 1, 2, and 3 carbon emissions for subsequent reporting to the Head of SHEQ and divisional functions.

Oversee the collection and compilation of waste management data from subcontractors for second-party assurance (chain of custody).


Ensure effective management of Occupational Road Risk and promote driver behavior improvements to reduce traffic incidents and unreported vehicle damage.


When necessary, create and disseminate SHEQ-related promotional materials, alerts, bulletins, and briefings to enhance awareness and communicate lessons learned.

Ensure that incident investigations are conducted to the highest standards, acting as the lead investigator when required.

Maintain all relevant guidance documents, standards, and specifications applicable to our operations, ensuring they are readily accessible as needed.


Ensure that the SHEQ function within your area of responsibility meets and delivers on the requirements outlined in the Terms of Reference issued by the division.

Deliver effective management of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing, etc.).


Assist the group supply chain control team by managing the completion, submission, and approval of all subcontractor SHEQ evaluations to ensure efficient progress.

Qualifications and Experience:

• NEBOSH General or Construction Certificate (or equivalent) with a commitment to achieving the NEBOSH Diploma.

• Certified Member IOSH (Cert IOSH) or working towards, ideally aiming for Chartered Membership (CMIOSH) or equivalent professional body qualifications.

• Up-to-date Continuing Professional Development (CPD).

• Management qualification.


• Proven experience in maintaining or achieving externally audited management standards, including ISO 45001, ISO 9001, and ISO, as well as other relevant certifications such as Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS, etc.

• Recent demonstrable experience in a SHEQ management role.

• Knowledge and experience in PIA, Poling, working at height, and service connections.

• Proficiency in using work management systems, Microsoft Office 365 applications, generating reports, analyzing data, and implementing strategies and action plans.