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Culinary Service Associate

3 months ago

London, Greater London, United Kingdom The National Trust Full time

Culinary Service Associate - Newquay

Overview

The National Trust is celebrated for its exceptional food and hospitality services. With a network of cafes, tea-rooms, and restaurants across England, Wales, and Northern Ireland, we are eager to welcome a Culinary Service Associate to our team. In this position, you will play a vital role in enhancing the visitor experience and ensuring memorable outings for our guests. Benefits: We prioritize your well-being and offer a comprehensive benefits package designed to support your future, provide discounts on daily expenses, and promote a healthy work-life balance. Please review our benefits section below for details. Hours: This is an hourly paid, fixed-term role. While we strive to maintain a consistent schedule, flexibility is essential as we may need to adjust shifts based on operational requirements. Weekend and Bank Holiday availability is necessary, but there are no evening or split shifts. Salary: £11.50 per hour. Contract Duration: Fixed Term Contract.
For this position, candidates will complete an online assessment to showcase their strengths and gain insights into the role.

Working Environment

To learn more about the experience of working in our food and beverage teams, we encourage you to watch our informative video.

Key Responsibilities

As a Culinary Service Associate, your primary focus will be on front-of-house operations, directly engaging with our guests. You will greet and assist all visitors to the café, ensuring they have a delightful experience. Your enthusiasm for customer service, positive attitude, and commitment to excellence will be essential in creating a welcoming atmosphere. This dynamic environment requires strong teamwork and adaptability.
You will be attentive to guest needs, providing assistance and recommendations as necessary. Maintaining high standards of food and beverage presentation and preparation is crucial. Your keen eye for detail will ensure that all displays and signage are accurate and visually appealing. Occasionally, you may assist the kitchen team with food preparation tasks.
Comprehensive training will be provided, including induction, allergen awareness, and food safety protocols, along with opportunities for further professional development.

Candidate Profile

No prior experience is required, but we are particularly interested in candidates who are:

• Team-oriented or capable of working independently.
• Passionate about delivering exceptional service.
• Eager to learn and grow within the role.

Our Commitment

The National Trust embodies the principle of 'For everyone, for ever.' We are dedicated to fostering an inclusive culture where all individuals feel valued and represented. We embrace diversity and strive to ensure that our teams reflect the communities we serve.


• Comprehensive pension scheme of up to 10% of basic salary.


• Complimentary access to National Trust locations for you, a guest, and your children (under 18).


• Rental deposit loan scheme.


• Season ticket loan options.


• Electric vehicle leasing program.


• Employee discounts on various services, including gym memberships and shopping.


• Generous holiday allowance up to 32 days based on service length, plus holiday purchase options, subject to criteria.


• Flexible working arrangements when feasible.


• Employee assistance program.


• Free parking at most Trust locations.

For further details on the benefits we provide to support our employees, please refer to our benefits section.