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Retail Operations Supervisor
2 months ago
RETAIL OPERATIONS SUPERVISOR - M&S
Position: Retail Operations Supervisor at M&S
Compensation: £12.63 per hour, with an additional £1.50 per hour for shifts between 12am and 6am, raising your hourly rate to £14.13
Work Schedule: Full-time, 37.5 hours per week, across 5 days out of 7 from 6am to midnight
Qualifications: A minimum of 1 year of supervisory experience in a comparable retail environment is preferred. Applicants must be at least 18 years old to fulfill certain responsibilities, including handling and serving alcohol.
If you have a passion for food and travel, you are in the right place. We are the global leaders in food travel, offering a delightful range of options for everyone. Whether you are traveling by air, rail, or just passing through, we provide the finest food and beverage selections.
We collaborate with over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
Explore a career with M&S, where quality and excellence converge.
Join us in maintaining the standards of one of the UK's most cherished brands and contribute to the success of M&S. As a member of our team, you will play a crucial role in delivering outstanding customer experiences.
WHY CHOOSE SSP?
At SSP, we provide not just jobs but dynamic career opportunities with a range of benefits:
- Employee Discounts: Enjoy discounts of up to 50% on various SSP brands and franchises across the UK.
- Flexible Scheduling: We promote work-life balance to accommodate diverse lifestyles.
- Meal Discounts: 50% off your meal while on duty.
- Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. Terms and conditions apply.
- Continuous Development: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme.
- Health and Wellbeing Support: Comprehensive family-friendly leave, flexible working options, and support through Retail Trust.
- Inclusive Culture: We value diversity and inclusion at SSP, with various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability.
- Engagement Activities: Participate in events like Barista Competitions and Superstars Recognition.
- Financial Benefits: Pension plans, life assurance, share incentives, and competitive pay rates.
AS A RETAIL OPERATIONS SUPERVISOR, YOU WILL:
- Have at least 1 year of supervisory experience in hospitality or retail.
- Create a clean and inviting atmosphere that exceeds customer expectations, consistently striving to enhance service.
- Guide and support your team, ensuring a safe working and dining environment while being the go-to person for daily inquiries.
- Oversee the unit's opening and closing, ensuring operational excellence, compliance with guidelines, and completion of necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining operations.
- Recognize and celebrate exceptional service within the team, leading by example and promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and deliver excellence in customer service.
SSP is proud to be an equal opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.
