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Data Center Operations Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Data Center Shift Technician to join our team at Oracle. As a key member of our data center operations team, you will be responsible for delivering technical support and installations, including break-fix tasks, hardware, network, cabling, and rack deployments.
Key Responsibilities:
- Provide timely and effective technical support to internal customers, including troubleshooting and resolving complex technical issues.
- Collaborate closely with other technical and non-technical teams to ensure seamless delivery of technical services.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
- Support the deployment of on-site data center physical infrastructure, including structured cabling installation.
- Install, replace, and troubleshoot cables and hardware to ensure optimal system performance.
- Work within a ticket-based environment, prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technical activities.
- Adhere to internal policies and service level agreements, including OCI Change Management rules.
- Perform system board level repair and fault diagnosis to meet service level agreements.
- Utilize provided tools for proper and timely internal reporting.
- Plan and commission new rack positions to ensure efficient data center operations.
- Contribute to the design and commissioning of new whitespaces to meet business requirements.
- Work collaboratively as part of a multi-disciplinary team to achieve common goals.
- Maintain a strong understanding of fibre and copper cabling to ensure optimal data center infrastructure.
Requirements:
- 7x24-hours commitment to participate in the regional standby rotation program and shifts.
- Ability to reach the data center site within 60 minutes.
- Driving license required.
Career Level: IC2
