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Call Centre Team Lead

2 months ago

Rochester, Medway, United Kingdom Cubitt & West Full time
{"title": "Customer Service Manager", "content": "

About the Role

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Cubitt & West. As a key member of our Call Centre, you will be responsible for leading a team of customer service representatives and driving business growth through exceptional customer service.

Key Responsibilities

  • Lead a team of customer service representatives to achieve sales and customer service targets
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to team members to enhance their skills and performance

Requirements

  • Proven experience in customer service management, preferably in a sales environment
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Apply Now

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