Customer Service Manager

7 days ago


Mexborough, Doncaster, United Kingdom Supplies For Candles Full time
Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Supplies For Candles. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities:
  • Manage a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
  • Proven experience in a customer service management role.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of customer service software and systems.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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