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Duty Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced Duty Manager to join our team at our Rhyl SPAR store. As a key member of the store management team, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues to deliver exceptional customer service and drive sales growth.
Key Responsibilities:
- Support the Store Manager to ensure a safe, legal, and high-performing store, taking overall responsibility for the entire store during Duty Manager shifts.
- Assist the Store Manager in delivering all store operations, objectives, and KPIs.
- Manage, coach, and support colleagues, developing a motivated and empowered team through a positive and engaging management style.
- Carry out performance management and absence management as required.
- Responsible for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability during shifts.
- Carry out cash reconciliations, voids, and refunds, and other management tasks for till colleagues.
- Be a role model and lead the team to provide an exceptional customer experience, setting us apart from competitors.
- Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
- Adhere to all company policies and procedures and processes.
Requirements:
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organize, and prioritize effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and applying learning to improve own performance.
What We Offer:
- Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high-volume, fast-paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay', 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes), Wellbeing support – access to emotional support, counselling, legal, and financial advice, Company Pension Scheme, Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme, NEST pension scheme, Extra Holiday - Purchase Scheme, Long Service Awards.
About Us:
As a Disability Confident Committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
