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Office Coordinator
3 months ago
Position Overview
An excellent opportunity has emerged to become a vital member of our welcoming pre-assessment team.
The successful candidate will collaborate with the Pre-Assessment Administrative Team to facilitate the efficient management of administrative tasks:
• Responsible for managing patient admissions and discharges within the relevant digital systems.
• Inputting information into the Hospital IT systems, including PMS, Patient Centre, and Nexus.
• Handling incoming calls, addressing inquiries, or directing calls to the appropriate personnel or departments.
• Organizing and filing documentation, as well as scheduling outpatient appointments.
• Collecting, transferring, and tracking patient records.
• Performing any additional clerical responsibilities as required.
Key Responsibilities
About Our Team:
The pre-assessment service is dedicated to supporting patients who are preparing for elective surgeries.
We pride ourselves on being a supportive and friendly team, committed to delivering attentive and responsive service to our patients.
A warm demeanor, exceptional communication skills, and a collaborative approach are essential. As the initial point of contact for patients, the individual in this role will uphold our core values consistently.
The ability to manage stress and prioritize tasks effectively is crucial for success in this position.
About Our Organization
Our mission is to deliver exceptional care to every patient. Patient welfare is central to our operations across multiple sites.
We aim to foster a culture that prioritizes individuals, ensuring everyone feels included, while promoting learning, improvement, and excellence.
We offer specialized services to individuals both nationally and internationally, being one of the few centers in the UK that treats specific rare conditions.
Our organization employs a substantial workforce and operates with a significant annual turnover, maintaining accountability to our members through a governing council.
Job Responsibilities
This is a part-time role within our pre-assessment department.
The department operates during standard business hours, with flexibility in working arrangements available.
Further details regarding the organization and this position can be found in the accompanying documentation.
Qualifications & Experience
Essential:
- A solid educational background, including relevant qualifications or equivalent experience.
- Proficiency in literacy and numeracy.
- Prior administrative experience.
- Experience in customer service roles, directly assisting the public.
- Ability to work effectively within a team environment.
Desirable:
- Qualifications in Business Administration or related fields.
- Experience with office and administrative IT systems.
- Background in a healthcare setting.
Skills & Competencies
Essential:
- Strong organizational abilities.
- Capability to foster positive working relationships.
- Ability to work independently.
- Skill in prioritizing tasks based on service needs.
- Competence in managing challenging situations effectively.
Desirable:
- Ability to thrive under pressure and meet tight deadlines.
- Flexible and adaptive thinking.
- Team-oriented mindset.
