Travel Ticketing Manager

7 days ago

Clerkenwell, United Kingdom Platinum Travel Recruitment Ltd Full time

We are seeking an experienced Travel Ticketing Manager to join our luxury travel company, based in London. Our hybrid working model offers a great work-life balance.

This well-known travel firm offers a range of holiday types from adventure to tailor-made holidays.

Key Responsibilities:

  • Manage and support the operation of the ticketing team that provides accurate, efficient, and professional ticketing support.
  • Effectively manage a small, experienced team of ticketing executives.
  • Develop processes to fully utilize GDS functionality, improve efficiencies, and provide exemplary service to internal and external clients.
  • Work in partnership with commercial air support to help deliver a global group air strategy.
  • Manage fare distribution through Amadeus FareXpert.
  • Provide air training support to the in-house training team.
  • Report on air-related issues – utilizing GDS and internal reservation systems.
  • Issue, revalidate, re-issue, and exchange tickets.
  • Process and apply for refunds, assist with BSP reconciling, and handle ADMs/ACMs.
  • Book business travel arrangements and provide high-quality professional support.

Requirements:

  • Team leader/manager experience within an air team within the travel industry is essential.
  • Expert understanding of Amadeus Selling Platform Connect.
  • Experience working within a tour operator.
  • Accredited ticketing qualifications.
  • Ability to effectively communicate across all levels of a travel business.
  • Encourage, develop, and mentor direct reports.

What We Offer:

  • Competitive salary plus commission or annual bonus plan.
  • Hybrid working.
  • Parental leave.
  • Discounted trips.
  • Company pension.
  • Life assurance.
  • Employee Assistance Program.
  • Recruitment referral bonus.
  • Discounted gym membership.
  • Cycle to work scheme.
  • Season ticket loans.
  • Regular social events.

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