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Team Lead

2 months ago

Taunton, Somerset, United Kingdom Mecca Bingo Full time
About the Role

We are seeking a highly motivated and customer-focused Team Lead to join our team at Mecca Bingo. As a Team Lead, you will be responsible for providing exceptional customer service and ensuring that our customers have a memorable experience.

Key Responsibilities
  • Lead a team of customer-facing staff to deliver excellent customer service
  • Ensure that all customers receive a warm and welcoming experience
  • Monitor and improve customer satisfaction levels
  • Develop and implement strategies to increase customer loyalty and retention
  • Collaborate with other departments to ensure seamless customer experience
Requirements
  • Proven experience in a customer-facing role, preferably in a hospitality or entertainment industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to work flexible hours, including evenings and weekends
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A fun and dynamic work environment
  • Recognition and rewards for outstanding performance