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Service Delivery Manager

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Sidel Full time

Service Account Manager

Contract Type

Permanent

Country

United Kingdom

Location

Welwyn Garden City

Your Opportunity

We are seeking a skilled Service Account Manager to drive sales growth and profitability in our Services offering.

Your Mission

  • Develop and implement strategies to grow sales and adapt zone services to regional needs.
  • Optimize customer production lines for maximum efficiency.
  • Ensure Sidel product performance and report non-conformities.
  • Identify and propose new Services products that add value to customers and are profitable for Sidel.
  • Sell and negotiate Sidel Services portfolio according to company rules and processes.
  • Plan customer contacts, visits, and promotions.
  • Coordinate and analyze market and competitor information, providing forecasts and reports to stakeholders.
  • Lead a team and develop required competencies.
  • Manage region's outstanding and overdue payment performance.
  • Be responsible for a given account in the region.

Your Profile

Education Qualification:

  • Bachelor's degree or equivalent.

Language:

  • English is mandatory.
  • French and Italian are a plus.

Professional Qualification and Experience:

  • 3-5 years of After-sales experience.
  • In-depth knowledge of beverage equipment and market.
  • Minimum 5 years of experience in maintenance, production, or FSE, with ability to travel over 50%.
  • Key leadership behaviors: problem-solving, drive for results, priority setting, integrity and trust, motivating others, action-oriented, excellent negotiation skills, and customer-oriented.