Service Delivery Manager, Healthcare

3 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom TBC Healthcare Full time
Job Summary

The Service Delivery Manager is a pivotal role that links our new Hertfordshire service with our existing Operational Hub. Your key relationship will be with the Operations Manager to strategically plan initiatives to meet the Company's goals, manage the service, and track results.

You will be required to work with the existing Management team as well as working closely with the broad spectrum of health and social care stakeholders across Hertfordshire's localities.

You will also have responsibility for managing the dedicated Hertfordshire team.

The role will be office-based in Hertfordshire and will require travel to various clinic locations across the region. This role may also offer hybrid work opportunities.

Main Responsibilities
  • Implement and roll out TBC Healthcare's service delivery initiatives across Hertfordshire.
  • Have a thorough understanding of TBC Healthcare's weight management programme.
  • Strategically plan continuous service improvements and development based on service user and workforce feedback.
  • Act as a key point of contact for our stakeholders within the Hertfordshire community and understand the issues that may impact those living and working in the community.
  • Monitor key performance indicators in relation to all data requirements and present to Operations Manager on a monthly and weekly basis.
  • Monitor priority group engagement ensuring contractual targets are met.
  • Prepare and lead regular service meetings as well as implementing 121 support meetings.
  • Work with HR to set personal and service objectives, undertake end-of-year reviews, motivate, and encourage staff performance.
  • Manage the team's day-to-day productivity and provide support and guidance.
  • Work closely with the Management and Clinical teams to understand service priorities to achieve operational excellence.
  • Mitigate risks, service-related issues, and report problems to the Operations Manager.
  • Undertake and complete all mandatory and additional skills training as required.
  • Be committed to active engagement, safely manage clinical risk incidents, adhere to the Safeguarding policy, protocol, and the Incident policy at all times.
Requirements
  • Experience of managing services or contracts.
  • Experience of working with internal and external stakeholders.
  • Pro-active approach and ability to work on own initiative.
  • Experience of managing a team.
  • Experience of motivating individuals.
  • Excellent written and verbal communication skills, with the ability to build rapport quickly with people.
  • Excellent administration, record-keeping, and data collection skills.
  • IT literate, preferably with experience using Microsoft Office (MS Word, Excel, Outlook, Teams).
  • Knowledge of safeguarding issues and processes.
What We Offer
  • The opportunity to work in an exciting and innovative company.
  • Training and development opportunities.
  • We are fully committed to flexibility and remote working.
  • Competitive salary.
  • Volunteering day.
  • An exciting role that truly makes a difference in individuals' lives.
  • We are committed to equality and diversity and actively promote this in the workplace.

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