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Hospitality Service Representative

2 months ago

Norwich, Norfolk, United Kingdom Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality EMEA is a branch of the global Aimbridge Hospitality organization, managing a diverse portfolio of over 1,600 hotels and resorts worldwide. We collaborate with renowned brands such as Hilton, Accor, Marriott, and IHG, alongside a variety of independent establishments.

What We Offer

Joining the Aimbridge team provides you with a range of benefits, including:

  • Access to hotel discounts across our portfolio – enjoy staff rates and up to 50% off on food, beverages, and spa services.
  • Wagestream – the ability to access up to 40% of your earned pay and set up automatic savings for your financial wellness.
  • 24/7 access to our employee assistance program.
  • Career and lifestyle breaks – opportunities to take time off for significant life events.
  • Volunteer days – up to two days per year to support a charity of your choice.

A Day in the Life

As a Guest Service Assistant, you will serve as the initial point of contact for our guests. Your responsibilities will include warmly welcoming visitors from around the globe with a friendly demeanor and outstanding service. You will collaborate closely with your colleagues to ensure each shift runs smoothly and efficiently, delivering an exceptional guest experience consistently.

Located in a vibrant hotel environment, you will be part of a dedicated team that understands that excellence does not always require constant work.

What We Expect from You

To thrive in this position, you should be genuinely enthusiastic about providing an outstanding guest experience and embodying our brand standards. At Aimbridge, we value personality, so it is essential that you bring a vibrant character and a true passion for hospitality.