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IT Support Specialist

2 months ago

Luton, Luton, United Kingdom Shared Services Full time
Job Title: IT Field Support Analyst

This is an exciting opportunity for a skilled IT professional to join our Shared Services team as an IT Field Support Analyst. As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our business IT systems.

Key Responsibilities:
  • Provide onsite support for our Luton office and local offices, including Hatfield, London, Croydon, and Peterborough.
  • Manage the IT server room at the Luton office.
  • Be a point of contact for phone calls and emails, and support tickets from employees regarding IT issues and queries.
  • Log all queries in the Service Desk ticketing system.
  • Provide 1st and 2nd line support and administration, including troubleshooting of IT-related problems from software to hardware.
  • Escalate issues to senior support teams where necessary.
  • Control starters, leavers, and permission changes, and administer IT assets.
Requirements:
  • Excellent customer service focus and ability to perform general IT administrative activities.
  • Computer literate skills with the ability to find solutions and investigate issues.
  • Effective communicator with first-class telephone and communication skills.
  • Strong team player with the ability to work on own initiative, with a high level of attention to detail, ability to plan and prioritize workload, and identify problems and make decisions.
  • A problem solver with a logical and structured approach to work.
  • IT qualifications – desirable.
What We Offer:
  • The opportunity to be part of a dynamic and growing company.
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.

We are an inclusive and equal opportunities employer, committed to ensuring that all candidates are treated fairly and with respect and dignity. If you require any adjustments to support you during our recruitment process, please let us know.