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Scheme Manager

2 months ago

Billericay, Essex, United Kingdom Sanctuary Group Full time

Job Summary

We are seeking a highly skilled and experienced Scheme Manager to join our Homeownership team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our residential schemes, providing exceptional customer service, and promoting the well-being of our residents.

Key Responsibilities

  • Resident Support
    • Deliver housing support services that meet individual needs and organisational objectives
    • Encourage residents to maintain their well-being and independence
  • Administrative Support
    • Provide administrative support, including producing letters, recording data, and managing contractor workloads
    • Ensure compliance with legislative and regulatory requirements for housing services
  • Communication and Engagement
    • Engage and communicate effectively with internal and external stakeholders, including residents, contractors, and colleagues
    • Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner

Requirements

  • Experience and Skills
    • Proven experience in a similar role, with a strong understanding of housing support services and customer service principles
    • Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders
    • Ability to work independently and as part of a team, with a strong focus on delivering results
  • Education and Qualifications
    • Relevant qualifications in a field such as social care, housing, or customer service
  • Personal Qualities
    • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
    • Ability to work in a fast-paced environment, with a strong focus on meeting deadlines and delivering results

What We Offer

As a Scheme Manager with Sanctuary Group, you will have the opportunity to work in a dynamic and supportive environment, with a strong focus on delivering exceptional customer service and promoting the well-being of our residents. We offer a competitive salary and benefits package, including:

  • Competitive Salary
  • Pension Scheme
  • Life Assurance
  • Employee Advice Service
  • Cycle to Work Scheme
  • Voluntary Health Plans
  • Employee Discounts
  • Wellbeing Support and Tools
  • Employee Recognition Scheme