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Customer Service Representative

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Exeter, Devon, United Kingdom LexisNexis Risk Solutions Full time
Customer Account Manager (Journal Manager) - Fixed Term Contract

About Our Team

We are seeking a highly skilled and motivated individual to join our team as a Customer Account Manager (Journal Manager). As a key member of our team, you will provide operational support to our journals stakeholders and suppliers, and manage daily operations.

Key Responsibilities

  • Provide first-line support to Editors, Authors, and Publishers with queries on articles in the editorial and production process.
  • Monitor journal performance through the entire end-to-end process of publication.
  • Address content-related customer support requests and inquiries.

Requirements

  • Display knowledge of academic publishing, library sciences, and university culture.
  • Able to work in the office in Exeter one day per week.

About Us

We are an equal opportunity employer with a commitment to helping you succeed. Our team is inclusive, agile, collaborative, innovative, and fun, where everyone has a part to play. We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.