Product Manager

4 days ago

Guildford, Surrey, United Kingdom Electronic Arts (EA) Full time
About the Role

We are seeking a highly skilled Product Manager to join our team at Electronic Arts (EA). As a Product Manager, you will play a critical role in shaping the future of our IT products and services.

Key Responsibilities
  • Product Vision and Strategy
    • Develop and maintain a deep understanding of our customers' needs and pain points.
    • Collaborate with cross-functional teams to define product vision, goals, and roadmap.
    • Align product strategy with EA's broad product ecosystem and organisational priorities.
  • Customer-Centric Approach
    • Uncover underlying customer needs through research, empathy building, and sentiment monitoring.
    • Work with Customer Success Managers to transform research insights into prioritised capabilities.
    • Define and communicate customer journey, process maps, and detailed user stories/feature requirements.
  • Delivery and Execution
    • Manage delivery cycle to take ideas from concept to implementation.
    • Refine requirements based on prototyping, hands-on testing, and iterative feedback.
    • Partner with engineering, UX, and external vendors to assess build vs. buy options.
    • Manage delivery plans, issues, and decisions, anticipating risk and ensuring focus stays on maximising value within a timeline and resource constraints.
  • Change Management and Improvement
    • Facilitate collaboration with team member groups to lead process, people, and policy changes.
    • Build awareness, excitement, and knowledge of new features through customer communication channels.
    • Work with Customer Success Managers to solicit customer feedback and analyse data to constantly test product and approach.
    Requirements
    • Bachelor's degree in Business or Computer Science, or equivalent professional qualifications.
    • Experience with Software Asset Management is essential.
    • Build subject matter expertise and customer empathy to create successful products.
    • Experience of products and processes in the Software and Asset Management area.
    • Demonstrated strategic vision and tangible goals in a complex, ambiguous, and fast-paced environment.

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