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Retail Store Manager

2 months ago

Aberdeen, Aberdeen City, United Kingdom The Body Shop Full time
About The Body Shop

We are a pioneering cruelty-free beauty brand, committed to making a positive impact on the world. Our mission is to provide high-quality, effective products that promote self-care and well-being.

Job Summary

We are seeking an inspirational leader and activist to join our team as a Retail Store Manager. As a key member of our store team, you will be responsible for driving sales, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities
  • Lead and work as part of a successful team to meet customer needs and drive sales growth
  • Shape a customer-focused store experience by leading the team to engage customers through products, campaigns, and activism
  • Problem-solve effectively and proactively using available resources
  • Communicate effectively and act as a flexible and responsible role model to the team
  • Develop customer loyalty and build The Body Shop brand
  • Manage stock, monitor, and manage change
  • Use data (KPIs) to make sound commercial and business decisions to drive sales and team performance
  • Identify and attract high-potential candidates and develop current team members to succeed in their goals
  • Stay up-to-date with the beauty market, competitors, and products
Requirements
  • Experience in a customer-facing role, people leadership, and team development
  • Able to meet sales and performance targets with outstanding planning and organizing skills
  • Ability to work collaboratively within a feedback culture
  • Experience coaching and developing a successful team
  • Outstanding leadership and communication skills
  • Experience using data (KPIs) to make sound business decisions
  • Comfortable with Microsoft Office Suite
  • Flexibility to work across Sunday to Saturday
Talent Drivers

Commerciality

Leadership

Personal Conduct

Purpose