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Retail Team Leader

2 months ago

Harrogate, North Yorkshire, United Kingdom Seasalt Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Retail Team Leader to join our Harrogate store team on a part-time basis. As a key member of our retail team, you will play a vital role in driving sales, improving customer satisfaction, and contributing to the overall success of our business.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, ensuring that every customer leaves the store feeling valued and satisfied.
  • Team Leadership: Lead and motivate the sales advisor team to achieve sales targets, improve customer satisfaction, and maintain a high level of store standards.
  • Visual Merchandising: Implement and maintain visual merchandising standards, including window displays and in-store layouts, to maximize commercial opportunities and enhance the customer experience.
  • Training and Development: Provide coaching and training to the sales advisor team to ensure they have a thorough knowledge of our brand, products, and services.
  • Store Operations: Assist the store manager with day-to-day store operations, including stock management, loss prevention, and health and safety.

Requirements:

  • Coaching and Leadership Skills: Proven ability to coach and lead a team to achieve sales targets and improve customer satisfaction.
  • Visual Merchandising Skills: Experience in implementing and maintaining visual merchandising standards to maximize commercial opportunities.
  • Product Knowledge: Thorough knowledge of our brand, products, and services.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with the sales advisor team and store manager.

What We Offer:

  • Competitive Hourly Rate: £12.50 per hour.
  • Paid Annual Leave: 31 days paid annual leave, increasing with length of service.
  • Health Cash Plan: Access to a health cash plan to cover everyday health expenses.
  • Employee Assistance Programme: Access to a 24/7 employee assistance programme, including online therapy and counselling.
  • Flexible Benefits Scheme: Opportunity to personalize your benefits package.
  • Enhanced Family Leave Policies: Comprehensive family leave policies.
  • Pension Scheme: Access to a pension scheme with generous employer contributions.
  • Life Assurance Programme: Access to a life assurance programme.
  • Learning and Development Opportunities: Access to learning and development opportunities, including specialist training and coaching.
  • Volunteering Opportunities: One day per year paid volunteering opportunities.
  • Employee Networks: Access to employee networks, including the Inclusion Network and Culture Crew.
  • Discount Hub: Access to a discount hub with hundreds of savings on top retailers and gym memberships.