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Area Supervisor

2 months ago

Sheffield, Sheffield, United Kingdom M&S Full time
{"Key Responsibilities": "Designate Team Manager - Foods - Sheffield Area
  • Drive business growth and profitability through effective implementation of the retail plan and delivery of key performance indicators (KPIs)
  • Lead by example, demonstrating exceptional customer service and ensuring a customer-focused service proposition is delivered through the team
  • Recruit, develop, and retain top talent within the customer assistant team, supporting succession requirements for the store and region
  • Ensure colleagues understand and are motivated to deliver their part in achieving business objectives
  • Support the store in trading safely and legally, protecting customers, colleagues, and the M&S brand
  • Contribute to delivering an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more frequently
All the details

Purpose
  • Drive business growth and profitability through effective implementation of the retail plan and delivery of key performance indicators (KPIs)
  • Lead by example, demonstrating exceptional customer service and ensuring a customer-focused service proposition is delivered through the team
  • Recruit, develop, and retain top talent within the customer assistant team, supporting succession requirements for the store and region
  • Ensure colleagues understand and are motivated to deliver their part in achieving business objectives
  • Support the store in trading safely and legally, protecting customers, colleagues, and the M&S brand
  • Contribute to delivering an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more frequently
Key Accountabilities
  • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs
  • Support the delivery and embedding of the business transformation plan and change initiatives for their area
  • Deliver exceptional standards and service by setting clear expectations with store colleagues
  • Create a culture of innovation and digital transformation, role-modeling new ways of working and leadership behaviors
  • Create a multiskilled team, coaching and training the team to fully utilize all available tools to serve and sell effectively
  • Deliver outstanding basics through the team
  • Seek customer feedback and take action to deliver improvement
  • Use data and insight to improve the customer in-store experience, enhance operations, and drive performance
  • Support the delivery of Plan A
  • Regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success
  • Recruit for the team, ensuring new starters have a brilliant onboarding experience
  • Deliver all line management activities in line with company process and policy
  • Build an active working partnership with BIG, provide feedback, and support the development of BIG reps
  • Deliver operational excellence to maximize product availability, minimize stock and cash loss
  • Ensure processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly
  • Maintain a safe and legal store environment
  • Support visual merchandising updates across all launches, events, and campaigns
Technical Skills/ Experience
  • Ability to lead a team to deliver exceptional customer service and KPIs across the store
  • Create a culture of innovation and digital transformation, role-modeling new ways of working and leadership behaviors
  • Has a good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems
  • Use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit
  • Good working knowledge of VM principles
  • Good level of digital capability and an understanding and use of all systems
  • Good knowledge of the legal requirements across their area of accountability and the store
  • Knowledge of our people policies and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with colleagues
  • Good communicator and listener who will inspire, share knowledge, and best practices with others
  • Ability to plan and review across the week and the month
  • Ability to deliver under pressure, demonstrating resilience
  • Ability to build and maintain relationships with key stakeholders across the store and region
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
  • Successfully embeds change for lasting commercial impact and results
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Takes ownership and accountability for the success of their team
  • Spends time coaching colleagues to accelerate performance and personal growth
  • Recognizes high performance and supports poor performers to improve
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan, and what the results of their work are
  • Uses customer feedback and market trends to guide team work
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Uses a combination of channels and technology to communicate, ensuring timely, clear, and open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG
"}