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Store Manager

2 months ago

Lincoln, Lincolnshire, United Kingdom Clinique Full time

Job Summary:

We are seeking a highly motivated and experienced Store/Retail/Counter Manager to lead our team of Sales Associates and drive sales, customer service, and operational excellence in our prestige beauty stores. The ideal candidate will have a proven track record of leadership, coaching, and business management skills in a fast-paced retail environment.

Key Responsibilities:

  • Develop and execute business plans to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
  • Lead a high-performing team to achieve sales and customer service targets, and provide coaching and development opportunities to ensure team members reach their full potential.
  • Manage inventory, facilities, and cash reconciliation, and ensure a seamless customer experience.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Stay up-to-date with industry trends and competitor activity to inform business decisions.

Requirements:

  • Proven retail management experience, preferably in the cosmetics industry.
  • Excellent leadership, coaching, and business management skills.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
  • Experience with retail point-of-sale software and Microsoft Office.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.

What We Offer:

  • Progressive career opportunities and outstanding training and development.
  • A competitive remuneration and benefits package.
  • A culture that values diversity of thought and people.