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Customer Support Specialist

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Trinity Estates Full time
{"Job Title": "Customer Support Advisor", "Job Description": "Key Responsibilities

As a Customer Support Advisor at Trinity Estates, you will be responsible for providing exceptional customer service to Property Managers and clients. Your key responsibilities will include:

  • Responding to a range of enquiries from telephone calls and email correspondence in a polite, timely, and professional manner.
  • Interpreting and responding to instructions and issues that arise on the administration of the portfolio, using your ability to evaluate options and make decisions.
  • Presenting logical arguments verbally and in writing, ensuring all communications are clear, concise, and grammatically correct.
  • Contributing to the continuance and accuracy of processes to achieve maximum client retention rates.
Requirements

To be successful in this role, you will need:

  • Clear communication skills, both written and verbal.
  • Excellent listening skills.
  • The ability to effectively prioritize your workload in a busy and fast-paced environment.
  • The ability to interpret and respond to a variety of enquiries in a reasoned, precise, and grammatically correct manner, with empathy and understanding.
About Trinity Estates

Trinity Estates is one of the largest residential property management companies in England and Wales. We work with leading house builders across the country, providing residential management services nationally. Our property professionals are home-based and located locally to the sites they manage, supported by a comprehensive team in our Hertfordshire head office.

We offer a range of benefits, including 24 days annual leave, discounts on shopping and services, and opportunities for career growth and development.

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