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Critical Facilities Maintenance Specialist
2 months ago
At Iron Mountain, we understand that effective work contributes positively to our clients, our workforce, and the environment. We are in search of dedicated and intelligent individuals to join our team. Whether you are beginning your career or seeking a new direction, we invite you to explore how you can enhance the impact of your work at Iron Mountain.
We offer specialized, sustainable solutions in records and information management, digital transformation, data center operations, asset lifecycle management, and fine art storage and logistics. We proudly collaborate daily with our 225,000 clients globally to safeguard their invaluable assets, optimize their inventory, and ensure data privacy through innovative and socially responsible practices.
Are you interested in contributing to our growth story while advancing your skills in an environment that values your unique contributions? If so, we would love to engage in a conversation.
The Role
The Critical Facilities Technician is responsible for providing technical and facility support within a 24/7 data center setting, which includes the maintenance and management of electrical, HVAC, civil, and building management systems. We are seeking self-driven team members who possess a strong sense of urgency and commitment to their team, our clients, and Iron Mountain's vision. This position requires full-time shift work, which may include 1st, 2nd, or 3rd shifts.
While experience in a data center is beneficial, we also welcome candidates with critical facilities experience from other industries such as healthcare, warehousing, aviation, and telecommunications.
Responsibilities:
- Take ownership of critical power, cooling, environmental, security, and support systems to achieve or surpass uptime service levels.
- Proactively ensure the safety of the environment and occupants, adhering to all safety protocols during work.
- Conduct limited maintenance tasks to guarantee the smooth operation of data center heating and cooling systems and overall facility.
- Oversee and monitor contract vendors.
- Track, resolve, and update all assigned service tickets using the ticketing system, including troubleshooting and customer installations of electrical and physical equipment.
- Perform daily operational checks of all mechanical and electrical equipment, inspecting buildings and grounds for unsafe or malfunctioning operations.
- Supervise and periodically check vendors during maintenance to ensure compliance with rules and operating procedures.
- Assist in arranging access and creating work authorizations for internal projects or vendor work.
- Identify issues proactively and take necessary steps to resolve them. Assist with service delivery tasks as needed.
Key Skills, Requirements, and Competencies:
- Experience in a critical operations environment and/or data center experience is preferred but not mandatory.
- A background in electrical, electrical installation, electrical engineering, mechanical engineering, or a related field is required.
- Ability to multitask, as we utilize various systems to manage ticket queues and work tasks may vary throughout the day.
- Attention to detail is crucial, with the ability to understand and follow documented processes and safety codes.
- Strong organizational and prioritization skills to manage time effectively with minimal supervision.
- A commitment to learning and growing within Iron Mountain is encouraged.
- A customer service-oriented mindset is essential.
- Opportunities for overtime work will be available.
- Working hours and shifts may vary, including nights, weekends, and holidays.
What We Offer:
- A competitive compensation and benefits package, including healthcare.
- A supportive environment where you can express your opinions, provide feedback, and be your authentic self.
- Global networking opportunities to learn from over 26,000 colleagues across 52 countries.
- A diverse and inclusive team that values our differences.
- An opportunity to work in a dynamic environment in a position of high trust.
Disclaimer: This job description is not intended to be an exhaustive list of every duty and responsibility of the jobholder. Certain aspects of this role are described above but are not necessarily limited to the statements provided. All positions within Iron Mountain may include additional duties as assigned.
