Digital Helpdesk Support Specialist

4 weeks ago

Edinburgh, Edinburgh, United Kingdom QA Full time

We are seeking a skilled and enthusiastic Digital Helpdesk Apprentice to join our team at OCS Group. As a key member of our contract delivery team, you will play a vital role in supporting our clients, including the Scottish Police Authority (SPA).

Your primary responsibility will be to provide exceptional digital support to our helpdesk team, ensuring seamless management of contracts and delivering high-quality services to our clients. You will be responsible for raising and closing jobs and system work orders on our in-house reactive system, as well as managing a centralized email inbox and diary management.

Key responsibilities include:

  • Acting as a first point of contact and providing digital support to the helpdesk team
  • Raising and closing jobs and system work orders on our in-house reactive system
  • Managing a centralized email inbox and diary management
  • Booking in reactive and PPM (pre-planned maintenance) tasks
  • Dealing with subcontractors and using Excel for data entry

Desirable skills include strong customer service skills, administration experience, and knowledge of Microsoft Office packages. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.

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