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Customer Relationship Management Specialist

2 months ago

Walthamstow, Greater London, United Kingdom 3Search Full time

About the Role

This is an exciting opportunity to join 3Search as a CRM Manager and play a key role in shaping the company's customer relationship management strategy.

The Company

3Search is a leading digital marketing agency that has experienced significant growth in recent years. We are now looking for a talented CRM Manager to join our team and help us drive customer retention and growth.

The Opportunity

As a CRM Manager, you will have the opportunity to work closely with our marketing team to develop and implement a customer-centric strategy that drives engagement and loyalty. You will be responsible for setting up and optimizing automated journeys across the customer lifecycle, managing our email marketing platform, and developing content that resonates with our customers.

The Responsibilities

  • Develop and implement a customer relationship management strategy that aligns with the company's overall marketing goals
  • Set up and optimize automated journeys across the customer lifecycle, from onboarding to winback
  • Manage our email marketing platform, ensuring that all key features are maximized to drive personalization and engagement
  • Develop content across different marketing assets, adopting a personable tone of voice that resonates with our customers
  • Drive customer retention strategies that improve Life Time Value (LTV) and reduce churn

The Ideal Candidate

We are looking for a talented CRM Manager with a proven track record of success in a similar role. You will have at least 4 years of experience in a CRM or digital marketing operations role, with a strong understanding of customer relationship management principles and practices. You will also have experience working in a D2C environment and be familiar with email marketing platforms such as Klaviyo.

What We Offer

As a CRM Manager at 3Search, you will have the opportunity to work with a talented team of marketers and developers to drive customer growth and retention. You will also have access to ongoing training and development opportunities to help you grow your skills and knowledge.