ServiceNow Solutions Architect

2 weeks ago

London Area, United Kingdom TEKsystems Full time
Job Title: ServiceNow Solutions Architect

The ServiceNow Solutions Architect is a leadership position responsible for managing multiple sales opportunities and account teams/programs. This role provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solution, Account Interaction, Service Design Development, and Practice pipeline responsibilities.

Key Responsibilities:
  • Gain a clear understanding of customers' business requirements and their technical requirements.
  • Develop and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner.
  • Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.
  • Consolidate solution status and proposed costing information across the project stakeholders.
  • Ensure sales/solution escalation procedures are addressed and communicated to client, consultants, and managers.
  • Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.
  • Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties.
  • Identify and coordinate the solution change control process.
Requirements:
  • Bachelor's Degree or equivalent, relevant experience.
  • Experience in information technology and/or professional services with emphasis on ServiceNow.
  • Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process.
  • Frequent interactions with external customers at the Director level or above; normal level of interactions is the CXO level; established consulting and interpersonal skills.
  • Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget.
  • Work with team leads on resource planning to staff approved projects with resources from the team.
  • Provide input to technical resources sourcing strategies.
  • Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams.
  • Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
  • Provide oversight, mentoring, and training to onshore and offshore ServiceNow admin teams.
  • IT service management/project management delivering projects/programs/solutions and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience in managing resources in ITSM/ITL environment.
  • ServiceNow configuration and development experience.
  • Practical, hands-on experience with various versions of the ServiceNow platform is a must.
  • IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience.
  • ITIL Expert Certification Desired, but not required.
  • Sufficient understanding of Services Outsourcing and Project Management.
  • ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience.

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