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Account Manager, Group Sales Coordinator
2 months ago
The Account Manager, Group Desk provides proactive execution of group sales processes and coordination operations as directed by the Director, Group Sales - Account Management & Training.
Key Responsibilities- A. Support a minimum of two (2) Group Sales Directors in achieving sales goals and objectives.
- B. Maintain accurate sales tracking, sales account management, and database records through effective use of all PTG sales tools and systems, including CRM, and brand member portals.
- C. Assist in monitoring the Group Desk Inbox and provide minimal support for Multi-Segment Sales Directors as needed.
- D. Ensure detailed and professional responses to all client/member hotel group sales requests.
- E. Distribute all group leads to hotel members and all group lead profiles as directed by our established SOPs. Qualify leads, update database with lead profile distribution to members, member follow up within 48 hours of non-response, assisting with report generation as needed.
- F. Timely and thorough communications with clients, sales directors, and with hotel members regarding program information on a daily basis.
- G. Provide effective organization and communications for hotel members and clients in conjunction with sales managers for all regional sales events and all sales activities.
- H. Assist with collateral distribution as required.
- I. Develop a thorough knowledge of hotel members, Preferred Travel Group, and clients.
- J. Help to organize and coordinate events. Participate in client event marketing, planning, and execution as requested by Sales Directors and/or Director, Group Sales - Account Management & Training.
- K. Responsible for collecting the post-convention production and pick-up from member hotels.
- L. Assist clients/Group Sales Directors with visiting hotel representatives, i.e. set up appointments and sales calls.
- M. Assist in special projects as assigned.
- N. Assist in preparing activities report, production report, and other applicable reports as needed by Group Sales Directors.
- O. Provide the Sales Director with complete telephone and email support as requested.
- P. Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image.
- Q. Maintain a high standard of personal appearance and grooming at all times, projecting a positive and motivated attitude.
Worker characteristics are normally acquired through completion of university or college and/or travel industry experience. University/college degree preferred; The following are qualifications/characteristics that are key for this position: disciplined & structured, detail-oriented with strong organizational and communication skills; perseverance & ability to prioritize and multi-task in high volume situations; keen capability to discern client-sensitive material and handle appropriately; sales department administration experience within luxury hotels is a plus along with a proficiency in Microsoft Office/Windows; Additional language proficiency will enhance the position.
