Customer Service Centre Team Member
4 weeks ago
D.M Limited is a family-run business with a rich history spanning over 60 years. We have grown from humble beginnings to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner in the automotive industry.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Centre Executive. As a key member of our service department, you will be responsible for providing exceptional customer service, handling service and MOT booking calls, and maximizing profitability through product sales.
Key Responsibilities:- Provide world-class customer service, exceeding customer expectations and delivering a seamless experience.
- Handle service and MOT booking calls, ensuring accurate and efficient processing.
- Maximize profitability through product sales, including service plans and other relevant products.
- Build and maintain valuable relationships with customers, focusing on increasing customer retention.
- Conduct follow-up calls for marketing campaigns and customer complaints.
- Record and manage customer data, ensuring accurate and up-to-date information.
- Demonstrable communication and interpersonal skills, with experience in a customer-facing role.
- Excellent organizational skills, with the ability to work in a fast-paced environment.
- Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance.
- Ability to work in a team environment, with a focus on delivering exceptional customer service.
- A competitive basic salary, with uncapped commission opportunities.
- World-class training and development opportunities, ensuring you have the skills and knowledge to succeed in your role.
- A comprehensive benefits package, including a workplace pension scheme and preferential rates for servicing and repairs on your family and friend's cars.
- A dynamic and supportive work environment, with opportunities for career progression and professional growth.
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong work ethic, excellent communication skills, and a desire to succeed in a fast-paced environment, we would love to hear from you.
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Customer Service Centre Team Member
3 weeks ago
Leeds, Leeds, United Kingdom D.M Limited Full timeCustomer Service Centre Executive RoleThis is an exciting opportunity to join D.M Limited as a Customer Service Centre Executive. As a key member of our team, you will be responsible for delivering world-class customer service and exceeding customer expectations.About the RoleWe are looking for ambitious and driven individuals who are passionate about...
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Customer Service Centre Team Member
3 weeks ago
Leeds, Leeds, United Kingdom D.M Limited Full timeCustomer Service Centre Team MemberThis is an exciting opportunity to join a family-run business in the automotive industry. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service.As a Customer Service Centre Team Member, you will be responsible for handling service and MOT booking calls,...
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Customer Service Centre Team Member
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Leeds, Leeds, United Kingdom D.M Limited Full timeAbout UsD.M Limited is a family-run business with a rich history spanning over 60 years. We have grown from humble beginnings to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. Our business philosophy is built on the values of Fit, Fun, Family, and Fearless, which guide our approach to customer service and...
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Leeds, Leeds, United Kingdom D.M Limited Full timeAbout UsD.M Limited is a family-run business with a rich history spanning over 60 years. We have grown from humble beginnings to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner in the automotive...
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Customer Service Centre Team Member
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Leeds, Leeds, United Kingdom D.M Limited Full timeAbout UsD.M Limited is a family-run business with a rich history spanning over 60 years. We have grown from humble beginnings to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner in the automotive...
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