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Technical Support Specialist

2 months ago

Livingston, West Lothian, United Kingdom Net2Source Inc. Full time
Position Overview

Role: Technical Support Specialist - Italian Proficient

Key Responsibilities:

  • Assist users with inquiries related to software or hardware functionality to troubleshoot issues, generally of a basic nature.
  • May facilitate software installations or conduct hardware assessments remotely.
  • Execute commands and monitor system performance to ensure proper operations and identify discrepancies.
  • Document daily communication logs, issues encountered, and corrective measures implemented, or installation processes.
  • Review technical documentation, collaborate with users, or perform computer diagnostics to analyze and resolve issues or to offer technical support and assistance.

Essential Qualifications:

  • Strong verbal and written communication abilities, adept problem-solving skills, customer service orientation, and interpersonal capabilities.
  • Familiarity with computer applications, including configuration management tools, desktop communication software, operating system applications, and internet directory services.