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Hospitality Team Member

2 months ago

Leeds, Leeds, United Kingdom Anchor Hanover Full time

About the Role

We are seeking a highly skilled and enthusiastic Hospitality Team Member to join our team at The Manor House Roundhay, a luxurious new care home in Leeds. As a Hospitality Team Member, you will be responsible for providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team.

Key Responsibilities

  • Providing front of house service to the restaurant and Café Bar, meeting, greeting and seating customers.
  • Presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers.
  • Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers.
  • Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements.
  • Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager.

Requirements

  • Excellent communication skills.
  • Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this.
  • A positive, professional approach and understanding of person-centred care with older people.
  • Experience of working in the service or care sector, providing face-to-face Customer Service is desirable.
  • Flexibility to do shift work, including working alternate weekends.

About Us

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A Rewarding Environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & Happiness

  • Gym, fitness and wellbeing discounts.
  • Mental health support.
  • Flexible working options.
  • Access to online GP appointments.

Finance

  • Pension plan – contribute between 4% and 8% and we'll match it or better.
  • Quick and easy pension transfer service.
  • Savings and financial advice, loans, free life assurance.
  • Discounts on shopping, holidays, phones, technology and more.

Career

  • Ongoing personal and professional development programme.
  • Leadership Pathways online learning resources.
  • Career progression and promotion opportunities.