Guest Services Manager

2 months ago

Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Role

A highly skilled and experienced individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities

  • Complete Duty Management shifts with a focus on guest care and interaction to ensure total guest satisfaction.
  • Ensure all departments are correctly staffed to provide the best levels of service.
  • Present all staff on duty in all areas to the required standard.
  • Ensure all areas of the hotel and spa are presented to a 5-Star standard at all times.
  • Hold the Daily Dash meeting with operational Heads of Department to cover the business of the day and anticipate any challenges.
  • Assist departments at peak periods to ensure service levels are achieved.
  • Welcoming arriving guests and acknowledging VIPs, returning guests, those celebrating a special event, and those with special requirements.
  • Liaise with all departments to ensure the operation runs smoothly throughout the day/evening.
  • Carry the Guest Services phone at all times to be a point of contact with operational staff.
  • Resolve all guest complaints and ensure guest satisfaction prior to departure.
  • Responsible for health and safety, fire safety, and procedures during your shift.
  • Ensure an effective handover to the next Duty Manager to assist with continuity of service.
  • Act as Host Manager in hotel reception during busy arrival or departure periods.

Requirements

  • Excellent standard of personal appearance.
  • Friendly and confident communicator in person, on the telephone, and in writing.
  • Warm and friendly disposition.
  • Genuine desire to serve our guests.
  • Ability to coach and direct staff while on shift.
  • Organised and good attention to detail.
  • Operational hotel experience across a range of food and beverage as well as front of house departments.

The Benefits

We offer a competitive salary of £29,000 per annum, plus a guaranteed service charge payment of £1,000 per annum. Additional benefits include:

  • Additional end-of-year service charge bonus.
  • Four weeks' holiday rising to five weeks with service.
  • Eight Bank holidays.
  • Free car parking.
  • Employee uniform.

In addition, you will benefit from a range of company benefits, including:

  • Discounted hotel accommodation for yourself and your family at all hotels.
  • Discounted hair treatments at our two Utopia Spas.
  • Discount off all food and beverage at all hotels.
  • Discount on individual treatments booked in our two Utopia Spas.
  • Discount on retail products in our two Utopia Spas.
  • Refer a friend staff recruitment scheme.

You will also enjoy a range of other benefits when you celebrate your 1-year, 3-year, and 5-year anniversaries, including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holiday.

  • Guest Services Manager

    2 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and organized individual is sought to join our Front of House team as a Guest Services Manager. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at Alexander House Hotel & Utopia Spa.Key ResponsibilitiesComplete Duty Management shifts with an...

  • Guest Services Manager

    1 month ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced Guest Services Manager is sought to join our team at Alexander House Hotel & Utopia Spa. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty...

  • Guest Services Manager

    1 month ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced Guest Services Manager is sought to join our team at Alexander House Hotel & Utopia Spa. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty...

  • Guest Services Manager

    5 months ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The Role A smart, friendly, well organised, guest service focused individual is sort to complete our Guest Services team. You must have a five-star smile! and a warm welcoming and approachable personality. You are key to our guest service experience. You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and motivated individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty Management...

  • Guest Services Manager

    1 month ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty...

  • Guest Services Manager

    1 month ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty...

  • Guest Services Manager

    1 month ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty...

  • Guest Services Manager

    1 month ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty...

  • Guest Services Manager

    4 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and motivated individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty Management...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and motivated individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty Management...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and motivated individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete Duty Management...

  • Guest Services Manager

    1 week ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and organized individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our front of house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete...

  • Guest Services Manager

    1 week ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleA highly skilled and experienced individual is sought to join our Guest Services team at Alexander House Hotel & Utopia Spa. As a key member of our front of house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesComplete...

  • Guest Services Manager

    4 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Alexander House Hotel & Utopia Spa. As a key member of our front of house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesManage...

  • Guest Services Manager

    4 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Alexander House Hotel & Utopia Spa. As a key member of our front of house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesManage...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    {"The Role": "Ambassador of ExcellenceWe are seeking a charismatic and organized individual to join our Guest Services team as a key player in delivering exceptional guest experiences.As a Guest Services Manager, you will be responsible for ensuring that every guest feels welcome, valued, and cared for throughout their stay.Key responsibilities...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    {"The Role": "Ambassador of ExcellenceWe are seeking a charismatic and organized individual to join our Guest Services team as a key player in delivering exceptional guest experiences.As a Guest Services Manager, you will be responsible for ensuring that every guest feels welcome, valued, and cared for throughout their stay.Key responsibilities...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Alexander House Hotel & Utopia Spa. As a key member of our front of house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesManage...

  • Guest Services Manager

    3 weeks ago

    Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

    The RoleWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Alexander House Hotel & Utopia Spa. As a key member of our front of house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel and spa facilities are presented to the highest standards.Key ResponsibilitiesManage...