Customer Care Specialist

3 weeks ago


Dundee, Dundee City, United Kingdom Dundee City Council Full time
Job Title: Control Room Adviser Job Summary: We are seeking a skilled and compassionate Control Room Adviser to join our team at Dundee City Council. As a key member of our Social Care Response Service, you will play a vital role in providing a 24-hour response service for vulnerable older people, people with physical disabilities, people with mental illness, or people with learning disabilities. Key Responsibilities: * Assist in providing a 24-hour response service for vulnerable individuals * Provide a locally based mobile service to Sheltered Housing tenants when full-time Wardens are off duty * Work with computerised systems to input and retrieve data * Possess good computer/keyboard skills and good written/oral communication skills * Ability to work as a team member and work alone with minimum supervision * Ability to use own initiative and work under pressure * Good assessment skills and ability to understand and meet the needs of people living in the community * Non-judgemental with a caring, pleasant, and professional approach * Dependable and reliable with a calm disposition and approachable manner Requirements: * SVQ 2 in Customer Care or higher * Professional Development Award in Tele-healthcare or ability to achieve this award Working Conditions: * Ability to work shifts including evenings, weekends, and nights * Commitment to further study/training Regulated Work: This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.
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