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Customer Service Coordinator

2 months ago

Cirencester, Gloucestershire, United Kingdom LMC Recruitment Full time
Job Description

Job Title: Customer Services Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Customer Services Administrator to join our team at LMC Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Order Processing: Process orders in line with company guidelines onto an ERP system, ensuring accuracy and efficiency.
  • Customer Support: Respond to customer inquiries regarding order processing, resolving any issues or concerns in a timely and professional manner.
  • Inventory Management: Manage stock movements in coordination with logistics and despatch, ensuring accurate inventory levels and minimizing stock discrepancies.
  • Warranty Claims: Process and manage warranty claims, ensuring prompt resolution and customer satisfaction.
  • Invoice Generation: Generate customer invoices, ensuring accuracy and timeliness.
  • ERP System Management: Ensure the update and accuracy of data in the ERP system, maintaining a high level of data integrity.
  • Team Support: Cover holidays for other members of the team, providing support and coverage as needed.

Requirements:

  • Computer Literacy: Proficient in Microsoft Office, including Word and Excel.
  • Customer Service Experience: Minimum 1 year of office-based customer service experience.
  • Accounting and Invoicing: Knowledge of accounting and invoicing principles, with experience in sales administration preferred.
  • ERP System Experience: Experience with ERP systems, with the ability to learn and adapt to new systems.

What We Offer:

  • Competitive Salary: £25,000 per annum, with up to 12.5% bonus based on performance.
  • Flexible Working Hours: Monday to Thursday, 8:15am to 5:00pm, Friday, 8:30am to 2:00pm.
  • Annual Leave: 25 days per annum, with 3 days saved for Christmas.
  • Private Medical Insurance: Comprehensive private medical insurance.
  • Pension: Employer-matched pension scheme.
  • Free Parking: Free on-site parking.