Receptionist
1 month ago
About Us:
As a leader in hospitality worldwide, Marriott International has a vast network of 8,100+ hotel properties and 30 top hotel brands. With a presence in 133 countries and territories, we're constantly growing and offering unmatched opportunities. The next step in your career could lead to your greatest adventure.
Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. Our casual drinking and dining destination, Chop & Plant, serves a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including an outdoor terrace, small boardrooms, and banqueting for up to 200 people.
Our highest priority is making you feel welcome and valued, just like our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and recognized.
Benefits:
Meals and refreshments on duty
Uniforms
Complimentary car parking
Bike to work scheme
Performance-based incentives
Learning and development opportunities
Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition programmes
What You Will Be Doing:
Meet and greet all guests and be their first interaction with the hotel
Check guests in and out, according to company standards and procedures
Verify guests' Marriott Bonvoy number and ensure it's correctly recorded on their reservation. If a guest is not a Bonvoy member, ensure they're invited to enrol, and benefits are clearly explained
Ensure all shift checklists and tasks are completed correctly
Deal with all guest queries and complaints, escalating where necessary
Direct all telephone calls/enquiries to the correct departments
Communicate with other departments to create an excellent level of service for all guests
Constantly try to exceed guest expectations and drive loyalty memberships
What We Are Looking For:
A warm and genuine individual who enjoys putting people first
Team-first attitude
Strong interpersonal and customer service skills
An individual that thrives in a fast-paced and demanding environment
Previous experience of IT applications
Someone who wants to grow and develop within the company
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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